Investing in Excellence: Why We Chose MRI Software as Our Strategic Technology Partner
At Levels Property Management, we’re proud to announce our partnership with MRI Software as our long-term technology provider—an important strategic step in our mission to raise the bar in residential block management.
As a newly launched company with a leadership team that brings over a decade of combined experience in the sector, we’ve made it our priority to start strong. That means building a business with service, transparency, and innovation at its core—supported by the best systems available in the market.
Why We Chose MRI Qube
From the outset, we conducted a comprehensive review of leading property management software solutions. Having previously worked with several lower-cost platforms, we understood their limitations all too well—limited configurability, manual workarounds, poor scalability, and substandard reporting.
So, we made a deliberate decision: rather than compromise on systems, we would invest in a best-in-class solution—one that could grow with us, enable operational excellence, and deliver long-term value for our clients.
That’s why we selected MRI Qube PM as the central platform for Levels.
MRI Qube gives us a single source of truth for all aspects of financial and property management—streamlining everything from accounts receivable and payable, to service charge budgeting, credit control, bank reconciliation, and financial reporting. Its powerful automation tools drastically reduce manual work, allowing us to focus on what matters most: serving our clients.
We can now produce client-specific, fully branded service charge reporting packs at the click of a button—an innovation that not only improves transparency but saves countless hours in admin.
Leveraging Automation and AI to Drive Results
Our technology journey doesn’t stop with Qube. We’re also deploying MRI’s AP Essentials, an AI-powered accounts payable tool that has the potential to reduce invoice processing times by up to 75%.
This helps us pay suppliers faster, improve accuracy, and offer a more compelling value proposition to prospective clients. It’s another example of how we’re using technology to unlock efficiency, empower our team, and deliver measurable improvements to our service model.
A Modern, Resident-Centric Experience
As part of our commitment to transparency and accessibility, we’re also implementing the MRI Engage resident portal.
This modern interface gives leaseholders and clients 24/7 access to their financial statements, compliance documents, maintenance updates, and key communications—all in a white-labelled environment that reflects our brand. With the addition of integrated payments, it also removes administrative burdens and opens up new revenue opportunities, allowing us to serve our communities more effectively.
A Partnership Built on Shared Values
As our Co-Founder and Director, Lewis Waldron, puts it:
“From day one, we’ve been committed to building a business that puts service quality and transparency at its core. That meant choosing a technology partner who could grow with us and support our values of Integrity, Information, and Innovation. MRI’s platform gives us the powerful functionality, bespoke reporting, and tools we need to deliver exceptional service to our clients. While the upfront investment is higher than some alternatives, the long-term return—through improved efficiency, enhanced service, and better client engagement—makes it the clear choice for us.”
We’re incredibly grateful to Jon Browning MRICS and the wider MRI Software team for their commitment, support, and professionalism throughout the implementation process. They delivered a robust platform under tight deadlines and with unwavering attention to detail.
Looking Ahead
We see this partnership as a long-term commitment—one that will continue to evolve as our portfolio grows and the industry changes. With rising client expectations around transparency, compliance, responsiveness, and tailored service, managing agents need more than just spreadsheets and goodwill. They need scalable, reliable, and intelligent systems.
MRI Software shares that vision. And with their market-leading technology, 97% client retention rate, and relentless drive for innovation, we’re confident that we’ve found the right partner to support our ambitions.
Final Word
At Levels, we’ve always believed that property management should be personal, professional, and powered by smart systems. Our partnership with MRI is a reflection of that belief—and a commitment to delivering real value, both now and in the future.
If you’re a client, leaseholder, or supplier working with us, you’ll see the benefits firsthand. And if you’re a property owner looking for a fresh approach, now’s the time to get in touch.
Here’s to building better, together.
The Levels Property Management Team
