Levels Property Management offers a dedicated Out-of-Hours Emergency Service, ensuring professional support and rapid response when urgent situations arise outside standard operational periods. This service operates from 5:00pm to 9:00am on weekdays, and provides 24/7 coverage throughout weekends and bank holidays.
Subscribers benefit from immediate access to expert assistance for any out-of-hours emergencies, ensuring peace of mind and timely intervention. Emergency reports can be conveniently submitted via your dedicated customer portal or through our standard telephone line.
Our highly trained team is equipped to manage a comprehensive range of critical incidents, including but not limited to:
- Impeded access to or egress from the development due to damaged gates or barriers.
- Overflowing sewage or significant drainage failures.
- Incidents of fire or uncontrolled flooding.
- Identification of dangerous structures (e.g., compromised roofing, cladding, masonry, or walls).
- Fallen trees obstructing primary access routes.
- Mains power outages impacting communal areas or communal water supplies.
- Critical mechanical failures affecting essential communal services.
- Spillages of hazardous or controlled substances.
- Suspected gas escapes.
Furthermore, we initiate immediate action to coordinate the repair of high-risk building systems, such as lifts, pumps, alarm systems, and communal boilers. This proactive approach is designed to mitigate potential consequential damage, maintain essential services, and prioritise the safety and security of all residents.
Key Advantages of Our Out-of-Hours Emergency Coverage:
Engaging our Out-of-Hours Emergency Service offers significant advantages for property owners and residents:
- Minimised Disruption & Prompt Resolution: Our dedicated Out-of-Hours team efficiently manages genuine property emergencies, limiting interruptions during evenings, weekends, and bank holidays. This ensures delays in critical situations are avoided, safeguarding property and resident welfare.
- Comprehensive Incident Reporting: We receive detailed email reports for all emergency incidents. This enables seamless follow-up on actions taken, informed decision-making, and clear communication with relevant parties during subsequent business hours.
- Enhanced Peace of Mind: Knowing that a professional team is available around the clock to handle emergencies provides invaluable reassurance to both residents and ourselves as property managers alike.
- Mitigation of Escalating Issues & Associated Costs: Swift and appropriate intervention can prevent minor incidents from escalating into more complex and costly problems, protecting the property’s value and reducing unforeseen expenditure.
- Professional Triage & Resource Allocation: Our experienced team assesses the urgency and nature of each report, ensuring that appropriate resources are dispatched efficiently, avoiding unnecessary call-outs for non-emergency situations.
- Improved Resident Satisfaction & Retention: A responsive and effective emergency service contributes significantly to a positive living experience, enhancing resident satisfaction and fostering long-term tenancies or owner-occupier contentment.
- Support in Fulfilling Duty of Care: Our service assists in fulfilling duty of care obligations by ensuring a robust emergency response mechanism is in place for managed properties.
By entrusting your out-of-hours needs to Levels Property Management, you ensure continuous, expert coverage for your property, safeguarding your investment and the wellbeing of its occupants.
Looking for a new managing agent? Contact us via the button below.
