In the modern world of residential block and estate management, convenience and communication are key. But at Levels Property Management, we believe that technology can and should go far beyond simply providing a convenient way to pay your service charge.

We’ve built our property owner portal to be more than just a tool – it’s a digital heart for your community, designed to empower you with information, streamline processes, and foster a true sense of belonging. This is what we call the “Levels Approach,” built on our core values of Integrity, Information, and Innovation.

So, what makes our portal different? Let’s take a look.

Integrity: Hassle-Free Convenience and Transparency

Our portal is a celebration of clarity and transparency. We believe you should have instant, 24/7 access to all the information you need, giving you peace of mind and full visibility into the management of your property.

• Financial Clarity at Your Fingertips: You can instantly access your service charge account and view all of your invoices and statements at any time. This level of financial transparency and convenience aligns perfectly with our core value of Integrity. Plus, for Directors of a Residential Management Company or Right to Manage company, the portal offers even more power, allowing you to view budgets and agreements, and access key reporting for your development.
• Effortless Maintenance Reporting: Gone are the days of endless phone calls and email chains. Our intuitive repairs and maintenance reporting system allows you to submit requests with ease and track their progress from start to finish. This streamlined process means issues are swiftly rectified, saving you time and frustration.
• Your Property Manager, A Click Away: The portal provides a direct line of contact with your dedicated Property Manager, ensuring that help is always at hand. We believe in open and transparent communication, and our portal is the key to achieving this.

Information: A Knowledge Hub for Your Community

We understand that a well-informed community is a strong community. Our portal is meticulously designed to be a central repository of critical information, ensuring you are never left in the dark.

• Important Documents, Always Accessible: Your dedicated document library stores your key documents and communications, all in one secure, easily accessible place.
• Safety and Compliance First: Health and safety is paramount. The portal provides detailed information on life safety systems, building safety policies, and fire action notices. You’ll have a clear understanding of restricted areas and the necessary protocols to keep your building safe.
• Major Works Made Simple: We know major works can be a source of stress. Our portal demystifies the process by providing announcements, regular updates, and all legally mandated Section 20 notices. For complex projects like cladding remediation, the portal acts as your single source of guidance and information, keeping you informed every step of the way.

Innovation: Building Communities and Enhancing Lifestyles

This is where our portal truly sets us apart. We don’t just manage properties; we build communities. Our commitment to Innovation means leveraging technology to improve your communal living experience and add value to your life.

• A Community Noticeboard: Stay up-to-date with property-wide updates via a dedicated noticeboard.
• Announcements & Updates: From announcements about planned maintenance to good news stories about your development and community events, you’ll be the first to know. We also share minutes from public meetings and Annual General Meetings, so you’re always connected.
• Local Life, Simplified: Our portal connects you to your local neighbourhood by providing information on nearby amenities like coffee shops, train stations, sports facilities, dining, and places of interest. We believe that a great community extends beyond the walls of your building.
• Special Offers and Guides: As a Levels customer, you’ll have access to special offers and a wealth of helpful guides. From detailed notes on owning a leasehold property to guidance on how to deal with noise complaints and anti-social behaviour, we empower you with the knowledge to navigate residential life with confidence.

The Director’s Hub: A Dedicated Resource

For RMC/RTM Directors, we provide exclusive access to a dedicated Directors Hub. This private section is designed to support you in your vital role, offering 24/7 access to:

• Advice notes on the role and responsibilities of a Director.
• How we will assist you in delivering your responsibilities.
• Your Management Agreement and Director reports.
• The annual budget for your development, ensuring you have all the financial information you need to make informed decisions.

A Portal We’re Proud Of

The Levels Property Management portal is a direct reflection of our commitment to you. It’s a testament to our core values of Integrity, Information, and Innovation, and our belief that property management can be done better. We are proud that our approach sets us apart from other agencies, offering not just a service, but a partnership. We value your time and aim to empower you with a wealth of helpful information, making your experience with us seamless, transparent, and genuinely connected.

If you’re looking for more from your managing agent, contact us for a no obligation chat.