PRIVACY POLICY

PRIVACY POLICY

Effective Date: 26/05/2025
Last Updated: 26/05/2025

At Levels Property Management Ltd (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our services or visit our website www.levelspropertymanagement.co.uk.

1. Who We Are
   Levels Property Management Ltd is a company registered in England and Wales, providing property and estate management services. We are the data controller responsible for your personal data.

2. Information We Collect
   We may collect and process the following types of personal data:

   • Contact Information: Name, email address, telephone number, and postal address

   • Tenancy or Ownership Information: Lease details, property address, landlord or tenant status

   • Financial Data: Payment details and billing information

   • Technical Data: IP address, browser type, operating system, and usage data from our website

   • Communications: Records of communications including emails, forms, and complaints

3. How We Use Your Information
   We use your personal data for the following purposes:

   • To deliver property management services

   • To communicate with you regarding your property or account

   • To comply with legal and regulatory obligations

   • To manage service charge collection and budgeting

   • To improve our website and services

   • For marketing purposes (with your consent, where applicable)

4. Legal Basis for Processing
   We process your data under one or more of the following legal grounds:

   • Performance of a contract (e.g. managing your property)

   • Legal obligation (e.g. maintaining health and safety compliance records)

   • Legitimate interests (e.g. improving our services or preventing fraud)

   • Consent (where required for marketing communications)

5. Sharing Your Information
   We may share your data with:

   • Contractors or service providers working on your property (e.g. cleaners, surveyors)

   • Our professional advisors (e.g. accountants, lawyers)

   • Payment processors and IT system providers

   • Regulatory or legal authorities if required by law

   • Other parties where necessary to fulfil our contractual obligations

6. Data Retention
   We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, regulatory, accounting, or reporting requirements.

7. Your Data Rights
   You have the right to:

   • Access the personal data we hold about you

   • Request correction of inaccurate or incomplete data

   • Request deletion of your data where appropriate

   • Object to or restrict our use of your data

   • Request data portability (in some circumstances)

   • Withdraw consent at any time where consent is the basis of processing

   • Lodge a complaint with the Information Commissioner’s Office (ICO)

     • To exercise any of these rights, please contact us using the details below.

8. Security
   We take appropriate security measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

9. Cookies and Tracking Technologies
   For information about how we use cookies, please refer to our Cookie Policy.

10. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

11. Contact Us
    If you have any questions or concerns about this Privacy Policy or your data, please contact:

Levels Property Management Ltd
Suite 1, Old Park Works, Baptist Avenue, Overdale, Telford, TF4 2BN
Email: info@levelspropertymanagement.co.uk
Phone: 0330 520 1336