If you live in a leasehold flat or a managed estate, chances are you’re paying a service charge — but do you actually know where that money goes?
At Levels Property Management, we believe service charges shouldn’t be a mystery. That’s why we’re committed to making the process clear, accountable, and accessible using smart technology and transparent reporting.
What Are Service Charges?
Service charges are payments made by leaseholders to cover the cost of managing and maintaining communal areas and services in their development.
Think of it as a shared pot that pays for everything needed to keep your building safe, clean, compliant and functional.
What Do Service Charges Cover?
This can vary depending on your lease, but typically includes:
- Cleaning of communal areas
- Grounds maintenance and landscaping
- Repairs and maintenance to the structure and shared areas
- Security systems and access controls
- Lift servicing and maintenance
- Fire safety systems and compliance checks
- Lighting, utilities and common area electricity
- Reserve fund contributions (to plan for major future works)
- Management fees, accountancy, insurance, and professional services
In short: it’s everything that keeps your building running smoothly, safely, and to a standard you expect.
Where Does the Money Go?
At Levels, every pound you pay into your service charge account is held on trust, completely separate from our company funds.
We manage these accounts with precision and transparency. Every transaction is recorded, reported, and — most importantly — explainable. At year-end, residents receive full breakdowns of actual income and expenditure, showing exactly how funds were spent.
How Levels Property Management is Leading the Way
Let’s face it — the property world hasn’t always had the best reputation for clarity. But we’re doing things differently.
Here’s how Levels is changing the game:
1. Real-Time Financial Access
Through our resident portal, leaseholders can view budgets, service charge demands, and account balances — all in one place, any time they need it.
2. Clear and Understandable Budgets
No jargon, no vague line items. Just crystal-clear budgets that explain what you’re paying for, why it’s needed, and how it’s calculated.
3. Digital Communication
We use innovative platforms like Fixflo and online portals to make maintenance reporting, billing, and updates simple and streamlined — reducing admin time and increasing responsiveness.
4. Transparent Reporting at Year-End
You’ll never be left guessing. We issue comprehensive annual statements with supporting documents, so residents can see exactly where funds went — down to the penny.
5. Resident Education and Guidance
We don’t just send out demands — we provide guides, FAQs, and one-on-one support so you understand your charges and feel confident asking questions.
Our Philosophy: Your Money. Your Right to Understand It.
At Levels Property Management, we treat your service charge funds with the same care and respect we’d expect if we lived in the building ourselves.
We believe in accountability without complication — combining expert financial management with innovative tools that keep residents informed and empowered.
Want to understand your service charge breakdown? Or looking for a managing agent who puts transparency first? Get in touch with Levels today — and experience service charge management done right.
